FAQ
Download the latest client, import orders via the BTD template, select orders, choose the shipping channel, click Get Transfer No., fix any prompts, and save.Then export labels (PDF) and click Upload—otherwise the system won’t record them.
Open account create products create inbound order (choose warehouse & duty; CNOW print SKU labels + inbound list; once “in transit,” no edits).After putaway, create orders, fill consignee & channel, add packaging note if needed, submit for dispatch.
Reset/rebuild the package in your ERP, clear the waybill/order ID, then re-apply (if unsupported, contact us to delete the record).DianxiaomiReturn to Pending; Trading AssistantRebuild & clear; Mangodeletepackage; TongtuRelease package; MaBang 3.0Re-dispatch; Suma ERPContact us; or increase API wait/change order ID.
Launched in 2007, FBA lets third-party sellers use Amazon’s network—Amazon stores, picks, packs, and delivers for a fee to improve customer experience, not as a major revenue line.
Amazon’s required pre-arrival tracking reference for each shipment; use the courier waybill for parcel legs or the forwarder/trucker order number for LTL (Appointment ID/FBA carton ID don’t count).
Mainland UPS ships direct from Mainland (e.g., SZ/GZ): faster first scan (24h), higher rates, generally more stable; HK UPS requires a MainlandHK transfer before uplift, so it’s slower but cheaper, with richer flight options yet more peak-season backlogs.Scope: HK channels accept more “sensitive” goods (e.g., batteries/power banks), while Mainland channels generally don’t.
Go to Logistics Settings the channel’s Details Edit.Under Print Method: select Print within Tongtu; Template Type: API—fetch carrier label.For Pick List: choose Standard Print.printing for other channels. Finally, notify us to arrange pickup.
Get credentials, connect our carrier in your ERP (or contact us), enable channels, choose template (ours: no shipper info; ERP: add our return info), then pull tracking to ship.
Add our ship-from/return addresses (CN & EN) in AliExpress, then in your ERP enable the AliExpress online channel, sync that address, pull tracking & print labels (with our return info), and notify us for pickup.