Service Introduction: EMS (Express Mail Service) is a postal express delivery service. It is an international mail express service managed by the Universal Postalｕｎｉｏｎand provided by China Post. This business enjoys priority processing rights in customs, aviation and other departments. It delivers international and domestic emergency letters, documents, financial instruments, commodity samples and other types of documents and items to users at high speed and high quality.
Service advantages:
1. Customs in various countries have stronger clearance capabilities than commercial express delivery.
2. The length of one side does not exceed 60cm, and the volume is not considered. If it exceeds, it will be calculated as length * width * height/8000, which is less in volume and weight than commercial express delivery, suitable for transporting light bubble packages.
3. There is no shipping fee for returning from overseas, and Chinese customs do not charge any fasteners or tariffs, so you don't have to worry about the scary return fees and tariffs of commercial express delivery.
4. It is possible to reach anywhere in the world without any remote fees.
Service disadvantages:
1. Due to the fact that postal services in various countries around the world are state-owned enterprises and not subordinate to each other, poor communication has resulted in the inability to query and ｕｐｄａｔｅ information in a timely manner if foreign countries do not cooperate after the mail leaves China.
2. Only packages weighing less than 30 kilograms can be shipped and charged at a rate of 0.5 kilograms. If the weight exceeds a certain limit, the shipping cost is much higher than that of commercial express delivery.
3. Overall, the speed is slower than commercial express delivery.
Our advantage: Our company has been acting as an agent for EMS business since 2001, and is the earliest company in South China to act as an agent for postal EMS business. After more than ten years of accumulation, we have rich experience in postal business, making EMS exported through us smoother.
Reference time: 3-12 working days
Service fee: 1. Discounted according to the published price of China Post (discount varies according to postal requirements) plus a customs clearance fee of 4 yuan per ticket
2. Billing method: Packages with a length, width, or height of 60cm or more on one side will be calculated for volumetric weight. Calculation formula for volumetric weight: length (cm) * width (cm) * height (cm)/8000
EMS does not include remote surcharges, tariffs, return fees, processing fees, and other fees.
Additional fee: None
Volume and weight limitations:
1. Weight limit: Unless otherwise specified by the postal service, international express mail is limited to a weight of 30 kilograms per piece.
2. Package size: The length should not exceed 1500 millimeters, and the total length and maximum circumference outside the length should not exceed 3000 millimeters. When special items need to be packaged in circular rolls, the length should not be less than 300 millimeters and the diameter should not be less than 60 millimeters. The total length and diameter multiplied by twice shall not exceed 1500 millimeters.
When there are other regulations on the weight and size restrictions of international express mail by the postal service of the destination country, they should be handled in accordance with the relevant regulations of the postal service of the destination country.
Cargo tracking:
1. Log in to the EMS international express website to check: http://www.ems.com.cn/ ；
2. Use the package inquiry function on the homepage of this website to search for EMS international express package information.
3. Invoice inquiry: For packages sent more than one month ago, the post office accepts fax receipt inquiry, and the inquiry period is 1-3 months.
Claims related: 1. Application time: Within 15 days to 3 months from the date of delivery (actual time subject to postal compensation receipt)
2. Compensation standard:
Lost or damaged letters and documents: Each item shall be compensated according to the declared value, with a maximum of 400 RMB.
Items that were not declared as valuable on the detailed list during mailing will be compensated for loss or damage based on the lower of the declared value and market value, with a maximum compensation of 400 RMB per item.
If items with declared value are lost or damaged, compensation shall be made according to the actual declared value. For items with partially lost or damaged contents, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed 500+60 * w (RMB) per item; W is the weight of the mail expressed as an integer in kilograms, rounded to zero to 1 kilogram. The final compensation amount shall be based on the compensation amount provided by the post office.
If the email is lost or damaged, in addition to compensating according to relevant regulations, the postage and special inquiry fees already collected will be refunded.
3. China Post Express Logistics shall not be liable for compensation in the following situations:
-Due to force majeure;
-Items that violate the prohibitions or restrictions on mailing and are confiscated by the competent authority or dealt with in accordance with relevant laws and regulations;
-When submitting, the email package should be intact without any signs of tampering, and the weight should not decrease, but the contents should be short or damaged;
-The recipient has signed for it according to the prescribed procedures;
-Mail loss or delay caused by the customer's responsibility or the nature of the item being shipped;
-If the customer fails to inquire and claim compensation from the date of self delivery of the email until the expiration of the inquiry period;
-International mail is detained, confiscated, or destroyed by the recipient country in accordance with its domestic laws and regulations.
Return related: We provide return services, where packages are first returned to the post office and then returned to the Baotongda processing center.
Prohibited items: items prohibited by national laws, postal regulations, and customs regulations, as well as items prohibited by international air travel.
